Privacy Policy

Updated: 9 October 2026

Responsible entity

Domus Optica, Lda.
Portuguese tax number: 505106558
Praça José Fontana 10E, 1050-129 Lisboa, Portugal

Contact

For website and privacy enquiries, call us or write to the postal address above. +351 213 152 609.

Scope and information processed

This policy covers navigation on this informational website. There are no registration forms, online payments, audience analytics or advertising pixels. The hosting service may record IP addresses, dates, requested pages, browser information and errors to deliver and secure the website.

Purposes and legal grounds

Technical data supports service delivery, security and troubleshooting, on the basis of legitimate interests in keeping the website available and secure. Information voluntarily provided by telephone, post or WhatsApp is used to answer enquiries and arrange requested services, on the basis of pre-contractual steps requested by the individual or legitimate interests in responding to enquiries.

Hosting, external services and retention

The website is hosted through Dominios.pt. Technical service providers may process information needed to operate the service. External links open services such as WhatsApp and Google Maps, which apply their own privacy policies and may involve international data transfers. Data is retained only for the relevant purpose and applicable legal obligations; technical log retention also depends on the hosting configuration. This policy does not describe clinical records or the separate handling of customer purchases in store.

Your rights

Where applicable, you may request access, correction, erasure, restriction, portability or object to processing. If processing relies on consent, you may withdraw it. Use the contact details above. Requests are normally answered within one month; lawful extensions will be explained. You may lodge a complaint with the Portuguese data protection authority. CNPD.

Please do not send prescriptions, medical reports or other health information through WhatsApp; contact the store to arrange an appropriate channel.